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Who can register for BankNet Power?
BankNet is a service provided to all Emirates Bank customers. |
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How do I register in BankNet?
After opening account with the Bank, there are two ways to register in BankNet and they are as follow:
1) By visiting our branch and filling out the BankNet application.
2) Online, by visiting our website at www.emiratesbank.com.sa you will find a form which you need to fill out, print and sign then take to the branch or send |
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How much does it cost?
BankNet was introduced as a FREE service to all our customers. |
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Which banks are connected to BankNet Power?
All account holders of Emirates Bank International & meBANK can access their accounts through BankNet. |
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What are secret questions?
During BankNet sign up, you are required to answer any 3 of the following secret questions.
- What is your favorite Country?
- What is your favorite City?
- What is your Sports team?
- Who is your favorite Actor / Actress?
- What is your Color?
- What is your favorite Movie?
- Year of Graduation
- Mother Maiden Name
- Father Middle Name
- Preferred Date
- Name of favorite Pet
It is important to remember your answers to the Secret Questions selected, as you will be using them frequently to access certain secure functions like Profile, Forgot Password and Change Secret Questions.
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What is a User ID?
Every User in BankNet is identified by a User ID. The User ID is a unique name chosen by the customer that can only be used by that customer. No one else in BankNet can use the same User ID.
The user ID is not Case Sensitive, and cannot be less than 6 or more than 14 characters. You cannot use spaces or special characters to set the User ID. |
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What should I do if I change my address/contact number after registration?
When you logon to BankNet:
- Click on "Profile"
- Click on "Personal Details"
- You will get the details you entered during registration
- Click on "Modify" below your details
- Update the relevant information
- Click on "Save"
- All the new details will be saved
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What should I do if I change my address/contact number after registration?
Manage your Accounts
Gain full access to your accounts products and transactions
- View your account balances and transactions history
- View your products (Time deposits, Loans, Credit Cards, Investments ...etc)
Transfer Funds
- Transfer funds outside and within Saudi Arabia, to another Emirates Bank customer or within your own accounts
- Make one time transfer or setup beneficiaries for regular transfers
- View funds transfer history
Manage Your Credit Cards
- Stop your credit card if lost or stolen
- Settle your Emirates Bank credit cards
- Add money to your credit card if traveling abroad for higher spending limit
- Settle other bank's credit cards by using Transfers to a Local Bank
Value Added Services
Services that allow you to organize and manage
- Update your contact information.
- Calculate foreign currency exchange rates.
- Request Check book.
- Account balance confirmation document.
- Request standing orders.
- Set Daily limits for transactions.
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Can I change my User ID or Password?
Your User ID is your permanent code and it can not be changed. You can change your password at any time by choosing the option in Bank Net.
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Can I transfer funds in different currency?
Yes, Bank Net provides you with online cross currency transfers. Given that you have sufficient funds, you will be able to transfer any amount up to the daily limit that you have placed.
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Can I pay my Credit Cards by Bank Net?
You are able to pay your credit card settlements by our Payment option. To do so you have to register your credit card by entering the card number in the necessary field.
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Can I apply for a loan or a credit card through Bank Net?
Yes you can apply for an initial approval for both credit cards and loans. The
Bank will contact you incase your approved to complete the required documents. |
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What can I do if I forgot my User ID and/or Password?
In the case you forget the password.
- You can visit BankNet page on our website www.emiratesbank.com.sa ,
- Choose the Forget Password Function.
- Enter the User ID. If accepted as correct then:
- You will be asked to answer 2 secret questions. You have 5 tries to answer the correct secret questions. If you exceed that number of tries, you will be taken to a screen which will ask you to fill in details as in your BankNet profile. If you fail to enter your details as in your profile, you would need to send an original signed letter to BankNet processing unit, P.O. Box 8166 Riyadh 11482 KSA. The letter should be signed and it should include your name, Account Number and BankNet User ID.
Whether you succeed to file the application online, or you send a signed request to the bank, upon approval, the bank will send you an e-mail with a link. Click on the link in the external e-mail sent and enter your User ID and them temporarily password you have specified. You will be able to reset your secret questions and their corresponding answers. You will also be requested to set a new password. The new answers to the selected secret questions after resetting will serve as passwords and will ensure security in the access to certain secure functions of our Internet Banking service. |
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How do I change my password within BankNet?
To change your password online:
- Log in to BankNet
- Choose 'Home" from the left menu
- Choose "Change Password" from the top menu.
- Type the old password
- Type the new password
- To confirm, re-enter the new password
- Press on the "Submit"
- A confirmation message will be displayed indicating that your password has been changed.
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What are the secret the questions used for?
The secret questions are used as an extra security feature that backs up the password. You need to remember the three questions you select and the corresponding answers you set.
The Secret questions have got several functions:
- To access PROFILE when inside BankNet
- To change personal details
- To request to add new accounts and credit cards.
- To maintain the accessibility of services and account and user limits.
- To set beneficiaries.
- To use the Forgot password option.
You can use anything for answering the selected secret questions. There is no special format in setting the answers e.g. the preferred date can be entered as January rather than 01/01/2005.
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How do I change my secret questions within BankNet?
To change your secret questions and corresponding answers online:
- Log in to BankNet.
- Choose 'Home" from the left menu
- Choose "Secret Questions" from the top menu
- Choose "Change Secret Questions" from the sub-menu menu
- You will be asked to answer correctly two of the secret questions
- Press the "Next" button
- You will be asked to select new secret questions and enter their corresponding answers
- Press on the "Submit"
- A confirmation message will displayed indicating that your answers to the secret questions have been reset.
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What do I do if I forgot my answers to the secret questions?
a. If you forgot your answers to secret questions while being logged on to BankNet, you need to submit an online request to reset your secret questions:
- Choose 'Home" from the left menu
- Choose "Secret Questions" from the top menu
- Choose "Forgot Answers to Secret Questions" from the sub-menu
- You will be asked to enter a temporary password twice for confirmation. You should use this password to access the link that will be sent to your external e-mail to reset new answers to your secret questions.
- Press "Next" to display the request in a printable format
- Press on the "Apply" button, an external e-mail will be sent automatically to your defined e-mail address in the bank records
- Click on the link in the external e-mail and enter your user ID and the temporarily password you have specified. You will be able to select three new secret questions, enter their corresponding answers, and change the password as well
b. If you forgot your answers to secret questions while being in BankNet secured site but not logged in to the service, you need to submit an online request to reset your secret questions. In the online application you should enter the following correct information:
- User ID
- Account Number
- Bank
- E-mail Address. (The e-mail address entered should match the one initially selected by the user)
- A temporary password. You should use this password to access the link that will be sent to your external e-mail to reset new answers to your secret questions.
After submitting the application, an external e-mail will be sent automatically to your defined e-mail address in the bank records. This e-mail will consist of a link which will be accessible by entering your user ID and the temporarily password you have specified. You will be able to select three new secret questions, enter their corresponding answers, and change the password as well.
Otherwise, you can mail an original signed request letter to "BankNet processing unit, P.O. Box 8166 Riyadh 11482 KSA". This letter should specify that you have forgotten the answers to your secret questions and you request to set new ones. The letter should include your Name, Account Number, User ID, and you're Contact Number. You are requested to mention in the subject "Change of Secret Questions". The signature should always be the same as you have provided in your account opening and BankNet application forms. The Bank will then send you e-mail on your specified e-mail address. The e-mail will contain a link that you will need to access in order to set the secret questions. The steps taken are:
- Click on the Link provided in the e-mail
- Enter the User ID where required
- You will then be asked to answer a privilege key (A one time temporary password chosen by or given to you by our processing unit)
- Select three secret questions and set their corresponding answers
- Set new Password
- Then you should be able to log in with the new details
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How should I set my Password?
The password lets you access your Internet Banking service. It is always important to remember the password. Things to remember about your password:
- The password is case sensitive
- The password cannot be less than 8 and more than 14 characters
- The password cannot be same as the user ID
- It is always preferable to use an alphanumeric password
- Do not share your password with anyone
- Choose a password that you can only know and no one can guess
- Please note: If you have forgotten the password, the Bank will not be able to give you the same password. The bank keeps no record of customer passwords.
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